Shipping Information
SHIPPING
At Tempo Interiors we offer two different types of delivery, determined by the products in your order to ensure a great delivery experience.
We use specialist furniture removalist companies for all larger furniture items. Homewares and accessories are sent by Fastway carrier, rugs are sent by Startrack. Please note that multiple product orders are charged according to the product with the highest delivery type.
HOW DOES THE DELIVERY PROCESS WORK FOR FURNITURE?
Once items are dispatched, our allocated Transport Company for your area will contact the preferred delivery contact provided via phone or text to arrange delivery. Upon approach the transport company will make contact approximately half an hour ahead of delivery taking place to ensure both parties are prepared. Once on location the delivery will take place.
Our Transport Companies will perform a white glove service on delivery. White glove entails a full unpack, assemble, product placement and rubbish removal. All steps are taken with care and pride to ensure that any damages are avoided. Please inspect all deliveries before signing to accept the order.
HOW DOES DELIVERY PROCESS WORK FOR HOMEWARES?
Once dispatched from our supplier the carrier will deliver your order to your specified delivery address during business hours and orders must be signed for. Please ensure your delivery address is available during business hours.
HOW LONG FROM PLACEMENT OF ORDER ARE GOODS PICKED AND DISPATCHED?
Once the order has been paid, confirmed and processed We will pick and pack items within 48 hours of placement of order.
Orders are dispatched depending on the location.
- All orders are dispatched every Thursday
CAN I PICK UP FROM The WAREHOUSE?
Yes, if you prefer to pick up items, please ensure to make prior arrangements with either the warehouse or your sales consultant.
WHAT IS ‘WHITE GLOVE’ DELIVERY?
All furniture orders come with our premium white glove service which includes full unpack of your goods, assembly, product placement and rubbish removal.
FREE FREIGHT
Tempo Interiors offer free freight on orders (metro deliveries) of $5,000 and above and capped freight at $170 on orders below $5,000 This is inclusive of GST. Metro covers deliveries to all suburbs within a 30 Kilometer radius of Brisbane, Sydney and Melbourne cities. All deliveries outside the metro area require a quote from Tempo Interiors.
HOW IS FREIGHT CALCULATED?
Freight is determined on several different aspects, these include size, location and frangibility. It is important to remember that freight is quoted based on ground level access, Deliveries into high rise units or access via stairs and lifts are considered an additional service and may incur further charges that will alter the freight quote.
TO AVOID ANY ADDITIONAL CHARGES, IT IS IMPORTANT TO ASK YOURSELF THE FOLLOWING QUESTIONS:
- Are the entry doors where product needs to enter of standard size? Have they been measured?
- Are there corridors that the product needs to pass through? Are these wide or narrow?
- Is delivery point on ground level or does a lift or stairwell need to be used? If so, have you measured these areas?
- All the above questions are very important to ensure a smooth delivery.
WHAT TO DO WHEN THE TRANSPORT COMPANY ARRIVES?
It’s very important that once the product has arrived that you thoroughly check items prior to signing for it. Any damages that may be found need to be reported on the spot and the transport company will return order for Tempo Interiors to revise.
During the quality control process the warehouse team insert a card into every box, that card will provide all necessary steps to undertake if stock arrives damage.
Please note all items must be personally inspected upon unpacking, as once the delivery is signed for claim of damage and faults may not be accepted by the carrier.
WHAT HAPPENS IF DELIVERY DOESN'T ARRIVE?
In the rare event that your delivery doesn’t arrive please contact Customer Care on 02 9960 2844, they will then track down order and resolve accordingly.
WHAT HAPPENS IF MY PRODUCT ARRIVES BROKEN?
During the quality control process the warehouse team insert a card into every box, that card will provide all necessary steps to undertake if stock arrives damage.
Please note all items must be personally inspected upon unpacking, as once the delivery is signed for claim of damage and faults may not be accepted by the carrier.
Please contact Customer Care on 02 9960 2844 for all further information.
DELIVERY TIMELINES
FURNITURE | Hunter & Co & Aussie Home Removals
Sydney Metro 2 Weeks
FURNITURE | INBOX
Melbourne Metro 2-3 Weeks
FURNITURE | Swift or DJ Lindsay
Brisbane & Gold Coast Metro 1-2 Weeks
FURNITURE | Anything and everything
Sunshine Coast Region 1-2 Weeks
FURNITURE | Pedemonts Transport
Adelaide Metro 3+ Weeks
Perth Metro 4+ Weeks
Please Note: All Regional areas require a Quote for all carriers. Contact your sales consultant for more information.
HOMEWARES | Partner Carrier Fastway or Startrack
Brisbane 1-3 Business Days
Sydney 1-4 Business Days
Melbourne 3-5 Business Days
Adelaide 3-6 Business Days
Perth 4-7 Business Days
