Privacy Policy



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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from tempointeriors.myshopify.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at Info@tempointeriors.com.au 
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Shipping Information

SHIPPING

At Tempo Interiors we offer two different types of delivery, determined by the products in your order to ensure a great delivery experience.

We use specialist furniture removalist companies for all larger furniture items. Homewares and accessories are sent by Fastway carrier, rugs are sent by Startrack. Please note that multiple product orders are charged according to the product with the highest delivery type.

HOW DOES THE DELIVERY PROCESS WORK FOR FURNITURE?

Once items are dispatched, our allocated Transport Company for your area will contact the preferred delivery contact provided via phone or text to arrange delivery. Upon approach the transport company will make contact approximately half an hour ahead of delivery taking place to ensure both parties are prepared. Once on location the delivery will take place.

Our Transport Companies will perform a white glove service on delivery. White glove entails a full unpack, assemble, product placement and rubbish removal. All steps are taken with care and pride to ensure that any damages are avoided. Please inspect all deliveries before signing to accept the order.

HOW DOES DELIVERY PROCESS WORK FOR HOMEWARES?

Once dispatched from our supplier the carrier will deliver your order to your specified delivery address during business hours and orders must be signed for. Please ensure your delivery address is available during business hours.

HOW LONG FROM PLACEMENT OF ORDER ARE GOODS PICKED AND DISPATCHED?

Once the order has been paid, confirmed and processed We will pick and pack items within 48 hours of placement of order.

Orders are dispatched depending on the location.

CAN I PICK UP FROM The WAREHOUSE?

Yes, if you prefer to pick up items, please ensure to make prior arrangements with either the warehouse or your sales consultant.

WHAT IS ‘WHITE GLOVE’ DELIVERY?

All furniture orders come with our premium white glove service which includes full unpack of your goods, assembly, product placement and rubbish removal.

FREE FREIGHT

Tempo Interiors offer free freight on orders (metro deliveries) of $5,000 and above and capped freight at $170 on orders below $5,000 This is inclusive of GST. Metro covers deliveries to all suburbs within a 30 Kilometer radius of Brisbane, Sydney and Melbourne cities. All deliveries outside the metro area require a quote from Tempo Interiors.

HOW IS FREIGHT CALCULATED?

Freight is determined on several different aspects, these include size, location and frangibility. It is important to remember that freight is quoted based on ground level access, Deliveries into high rise units or access via stairs and lifts are considered an additional service and may incur further charges that will alter the freight quote.

TO AVOID ANY ADDITIONAL CHARGES, IT IS IMPORTANT TO ASK YOURSELF THE FOLLOWING QUESTIONS:

WHAT TO DO WHEN THE TRANSPORT COMPANY ARRIVES?

It’s very important that once the product has arrived that you thoroughly check items prior to signing for it. Any damages that may be found need to be reported on the spot and the transport company will return order for Tempo Interiors to revise.

During the quality control process the warehouse team insert a card into every box, that card will provide all necessary steps to undertake if stock arrives damage.

Please note all items must be personally inspected upon unpacking, as once the delivery is signed for claim of damage and faults may not be accepted by the carrier.

WHAT HAPPENS IF DELIVERY DOESN'T ARRIVE?

In the rare event that your delivery doesn’t arrive please contact Customer Care on 02 9960 2844, they will then track down order and resolve accordingly.

WHAT HAPPENS IF MY PRODUCT ARRIVES BROKEN?

During the quality control process the warehouse team insert a card into every box, that card will provide all necessary steps to undertake if stock arrives damage.

Please note all items must be personally inspected upon unpacking, as once the delivery is signed for claim of damage and faults may not be accepted by the carrier.

Please contact Customer Care on 02 9960 2844 for all further information.

DELIVERY TIMELINES

FURNITURE | Hunter & Co & Aussie Home Removals

Sydney Metro 2 Weeks

 

FURNITURE | INBOX

Melbourne Metro 2-3 Weeks

 

FURNITURE | Swift or DJ Lindsay

Brisbane & Gold Coast Metro 1-2 Weeks

 

FURNITURE | Anything and everything

Sunshine Coast Region 1-2 Weeks

 

FURNITURE | Pedemonts Transport

Adelaide Metro 3+ Weeks

Perth Metro 4+ Weeks

Please Note: All Regional areas require a Quote for all carriers. Contact your sales consultant for more information.

 

HOMEWARES | Partner Carrier Fastway or Startrack

Brisbane 1-3 Business Days

Sydney 1-4 Business Days

Melbourne 3-5 Business Days

Adelaide 3-6 Business Days

Perth 4-7 Business Days