Refunds and Returns

Refund Policy

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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@tempointeriors.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Info@tempointeriors.com.au and send your item to: 1/52 Ourimbah Rd Mosman New South Wales AU 2088.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 1/52 Ourimbah Rd Mosman New South Wales AU 2088

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Shipping Information

SHIPPING

At Tempo Interiors we offer two different types of delivery, determined by the products in your order to ensure a great delivery experience.

We use specialist furniture removalist companies for all larger furniture items. Homewares and accessories are sent by Fastway carrier, rugs are sent by Startrack. Please note that multiple product orders are charged according to the product with the highest delivery type.

HOW DOES THE DELIVERY PROCESS WORK FOR FURNITURE?

Once items are dispatched, our allocated Transport Company for your area will contact the preferred delivery contact provided via phone or text to arrange delivery. Upon approach the transport company will make contact approximately half an hour ahead of delivery taking place to ensure both parties are prepared. Once on location the delivery will take place.

Our Transport Companies will perform a white glove service on delivery. White glove entails a full unpack, assemble, product placement and rubbish removal. All steps are taken with care and pride to ensure that any damages are avoided. Please inspect all deliveries before signing to accept the order.

HOW DOES DELIVERY PROCESS WORK FOR HOMEWARES?

Once dispatched from our supplier the carrier will deliver your order to your specified delivery address during business hours and orders must be signed for. Please ensure your delivery address is available during business hours.

HOW LONG FROM PLACEMENT OF ORDER ARE GOODS PICKED AND DISPATCHED?

Once the order has been paid, confirmed and processed We will pick and pack items within 48 hours of placement of order.

Orders are dispatched depending on the location.

CAN I PICK UP FROM The WAREHOUSE?

Yes, if you prefer to pick up items, please ensure to make prior arrangements with either the warehouse or your sales consultant.

WHAT IS ‘WHITE GLOVE’ DELIVERY?

All furniture orders come with our premium white glove service which includes full unpack of your goods, assembly, product placement and rubbish removal.

FREE FREIGHT

Tempo Interiors offer free freight on orders (metro deliveries) of $5,000 and above and capped freight at $170 on orders below $5,000 This is inclusive of GST. Metro covers deliveries to all suburbs within a 30 Kilometer radius of Brisbane, Sydney and Melbourne cities. All deliveries outside the metro area require a quote from Tempo Interiors.

HOW IS FREIGHT CALCULATED?

Freight is determined on several different aspects, these include size, location and frangibility. It is important to remember that freight is quoted based on ground level access, Deliveries into high rise units or access via stairs and lifts are considered an additional service and may incur further charges that will alter the freight quote.

TO AVOID ANY ADDITIONAL CHARGES, IT IS IMPORTANT TO ASK YOURSELF THE FOLLOWING QUESTIONS:

WHAT TO DO WHEN THE TRANSPORT COMPANY ARRIVES?

It’s very important that once the product has arrived that you thoroughly check items prior to signing for it. Any damages that may be found need to be reported on the spot and the transport company will return order for Tempo Interiors to revise.

During the quality control process the warehouse team insert a card into every box, that card will provide all necessary steps to undertake if stock arrives damage.

Please note all items must be personally inspected upon unpacking, as once the delivery is signed for claim of damage and faults may not be accepted by the carrier.

WHAT HAPPENS IF DELIVERY DOESN'T ARRIVE?

In the rare event that your delivery doesn’t arrive please contact Customer Care on 02 9960 2844, they will then track down order and resolve accordingly.

WHAT HAPPENS IF MY PRODUCT ARRIVES BROKEN?

During the quality control process the warehouse team insert a card into every box, that card will provide all necessary steps to undertake if stock arrives damage.

Please note all items must be personally inspected upon unpacking, as once the delivery is signed for claim of damage and faults may not be accepted by the carrier.

Please contact Customer Care on 02 9960 2844 for all further information.

DELIVERY TIMELINES

FURNITURE | Hunter & Co & Aussie Home Removals

Sydney Metro 2 Weeks

 

FURNITURE | INBOX

Melbourne Metro 2-3 Weeks

 

FURNITURE | Swift or DJ Lindsay

Brisbane & Gold Coast Metro 1-2 Weeks

 

FURNITURE | Anything and everything

Sunshine Coast Region 1-2 Weeks

 

FURNITURE | Pedemonts Transport

Adelaide Metro 3+ Weeks

Perth Metro 4+ Weeks

Please Note: All Regional areas require a Quote for all carriers. Contact your sales consultant for more information.

 

HOMEWARES | Partner Carrier Fastway or Startrack

Brisbane 1-3 Business Days

Sydney 1-4 Business Days

Melbourne 3-5 Business Days

Adelaide 3-6 Business Days

Perth 4-7 Business Days